Another important lesson she highlights is conflict management. Referees constantly deal with disputes among players, coaches, and sometimes fans. Nicolosi describes the techniques she used to manage these conflicts calmly and assertively, preventing situations from escalating. These strategies, she argues, are also effective in workplace settings, where misunderstandings and disagreements can threaten productivity and teamwork. Her insights bridge the gap between sports and management, making her book an inspiring guide for readers outside the world of football.
